Two
Strategies for Conflict Resolution
Based on the
scores from the communications evaluations taken last week, I have begun to put
operatives in place in my professional as well as personal life to better
communicate with others. My strategies would include using the nonviolent
communication skills utilizing the “2 Parts and 4 Components of NVC” and utilizing the Three R’s.
The NVC
Model suggests this:
Emphatically
Listening Honestly Expressing
Observations Observations
Feelings Feelings
Needs Needs
Requests Requests
Using this model for communication
can enhance relationship so there are little misunderstandings and
misinterpretations.
The three R’s communication strategy
is based on communication that is respectful,
reflective and reciprocal rather than reactive.
I must admit that my communication with people
I am familiar with was more reactive than reflective. The evaluations helped me realize this was
not the most productive way to communicate on any level. "Unproductive conflict is poorly managed conflict and has a negative impact on individuals and relationships" (O'Hair & Wiemann, p. 220). I began to use both
strategies and immediately saw results in getting my needs and request met in
communication. Wow!
How about some of you? Have you been successful
in implementing strategies for better communication?
O'Hair, D., & Wiemann, M. (2012). Real communication: An introduction. New
York: Bedford/St. Martin's
Sheila,
ReplyDeleteI have found the same to be true for me. I did an experiment this week using nonviolent communication with a colleague with whom I have frequent conflicts. What a difference it made for me! The other amazing thing I have found is that I am more at peace myself when using these techniques.
Because in the United States we have a more domineering mindset, it is typical to be reactive instead of responsive. Part three on the Nonviolent Communication You Tube video series mentioned that globally people are leaning more towards nonviolent communication (YouTube, 2006). I hope they are right!
References
YouTube. (2006). Nonviolent Communication, Part 3. Marshall Rosenberg. Retrieved from http://www.youtube.com/watch?v=L8fbxPAXBPE&playnext=1&list=PL0386DE8E4E6987CF
Thanks for reading Carol, and yes, yes , yes to the feeling of peace! you are so right!
DeleteI have also been shocked by the results I am having within my communication with others. I have been using some of the strategies learned from this course and am pleasantly surprised and very happy with the outcome I achieved while using the strategies. I did not think I would see a change in the way I communicate in such a short amount of time. I am sure my staff is thankful for my new way of communication too.
ReplyDeleteHello Sheila,
ReplyDeleteWonderful post to your blog! I have to say, I am doing better at listening in my commutations. I realized that not only have I been reacting to what I hear; I need to work on hearing empathically. I am also working on being more reflective as I listen. I am happy to hear that the class is working for you!